HI
Hilton Hotels
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Service and loyalty recognition matter above all else
Thanks to the tremendous destruction of value and loyalty by the Marriott International President and CEO Arne Sorenson, Hilton has become my hotel chain of choice (with Hyatt and IHG not far behind) when traveling internationally. However, in the United States and Canada, Hilton still lags in quality of service and loyalty recognition. Please hear me loud and clear: I never stay at hotels that lack a full-service executive lounge. If you want my business next time I am in Newark, Toronto, Waikoloa, Maui, etc., you must reopen the lounges and make sure they stay open until at least 10 pm every day of the week.