Energy Ombudsman
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Terrible didn't investigate my case…
Terrible didn't investigate my case properly Didn't contact or support Was given multiple different case handlers. Who didn't relay key information regarding my case. Do decision was based on minor details not key points including discrimination were missed completely from the decision findings. During the appeal decision date my final handler was non contact. Would e.mail to say delayed until Friday then no contact I contacted my handler and was told further delays. I informed/reminded my handler of the time sensitive nature given it was less than a week away and was no further contact passed the day of decision. Meaning ultimately the decision was made to take no action against the supplier. This has caused major impact on my health and my financial situation as it puts me into debt for elec I've not had and been over charged for also part of the case. It has caused major impact on my health and caused a sense of dread and doom. Made things worse not better