Travel Trolley
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Scam Company Beware!!!
I recently purchased a ticket for myself and my baby girl, totaling £359. To my dismay, I discovered that my name was incorrectly spelled on the ticket, an error that was clearly made by TravelTrolley. Despite the error being theirs, TravelTrolley refused to rectify it without charging me in full again. They insisted I rebook the ticket and promised a refund for the original purchase. However, when I followed their instructions, and they redirected me to AlexaTravel and rebooked through them, I was shocked to find that they had simply updated the existing ticket instead of issuing a new one. To make matters worse, TravelTrolley/AlexaTravel has failed to provide the promised refund for the original ticket. Despite numerous attempts to contact them via email and phone, I have been met with either silence or outright rudeness. I strongly believe that TravelTrolley intentionally misspelled my name to force me to pay double and scam me.TravelTrolley is also now saying that they are not related to AlexaTravel, even though they are the ones that redirected my call to them. Additionally, AlexaTravel attempt to impersonate the Air India Reservation team was a blatant attempt to deceive me. I urge potential customers to avoid TravelTrolley and AlexaTravel at all costs. They are a complete scam.