Marriott Vacation Club
View company profile →
Do not waste your money nor your time…
Do not waste your money nor your time on MVC. We are a new customer and already want our money back. We were misled as the MVC sales team mis-represented their offerings during their 90-minute presentation we sat through, as well as during subsequent phone and email conversations. Their website is a "user-unfriendly" mess; constantly being changed, resulting in inconsistent performance and poor usability. Their customer service people are marginally equipped to help and answer questions. We've had numerous problems finding properties that we would like to stay at (lack of availability) and in some cases it would be CHEAPER just to pay the nightly rate at their resorts instead of using MVC Points. The ROI on the $50,000 that we paid is not there and we are hearing that they are constantly raising their annual maintenance fees. WE TRUSTED THE MARRIOTT NAME when we signed on here, as we are decades long Marriott Rewards members (including at the Titanium Level) and never once thought that we would get screwed over like we have been here. J. Willard Marriott should be rolling in his grave if he knew how upset his long time, loyal customers are about the MVC. If Bill Marriott truly cared about his dedicated customers like us, he would have their customer support team respond and refund us as we had requested (and they rejected). This has been a horrible, stressful and anger-filled experience for us, and we felt compelled to inform others so that they can avoid what we are going through.