Water Watch
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Unprofessional
Purchased several items prior to my last order placed 11/2/24, a repeat customer. I waited for an estimated 2 months after placing this order, very patient, nothing received which was unusual. I let them know, and they said they had confirmation it shipped and was received. I never received it. They told me, I needed to go to USPS, research it, validate it, provide information back to them for a potential refund/or reshipment. I've never had to do this ever, but I did. I found out from USPS, that Waterwatch, did ship it, but to another person and house/address! I sent the photo and an email from my local USPS location (and that's not easy to do) showing that Waterwatch had a made a mistake, and shipped to a completely different person and address. I was very nice about it, and they said, well that's the address you gave us! I sent them the confirmation order email from my inbox, which clearly shows my address was entered on the order! It would only take 5 min to look at what I provided, to conclude it was their error. They said they will need to talk to a supervisor and get back me, that was more than a month ago, I've sent follows up's, no reply. It's 1/24/25 now. Zero results. It was a $165.49 order, and I never received what I paid for/nor a refund. Really disappointed and shocked. It became clear that when they make an error, they don't care about their clients. When they make a mistake - they wont take care of you. Was it worth ghosting an a repeat customer to put your companies reputation at risk? I see it as theft really, and Ive waisted so much time gathering the information and proving them the proof. Its disturbing. All reputable companies that I have patronized, if any issues come up, work with their customers, never have them drive around to shipping companies, asking for photos and emails, etc. Unfortunately, submitting this review was my last choice, but maybe someone else will read this and find another company. - Beware.