KIA
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Dear Sirs,
Dear Sirs, We are absolutely furious and will be starting a legal case against Kia! We have been passed around from pilar to post, and now also have authorised letters to take to the ombudsman as well as a lawyer. We haven’t had our car for months and have now been advised we won’t get it back until next year some time!! this is outrageous!!! we can’t sell or buy new and all the while we have been paying the hired company on top of what Kia has approved in order to get a car slightly more suited to our needs. The car we have even with the upgrade payed by us is not suitable. We purchased an SUV sized car with a 7 year warranty because we need and want one!! We used it for a few months and haven’t seen it again since. Kia has authorised nothing more than a go cart from the hired company and this cannot be acceptable or just!! We asked at the beginning of this process for a hired or curtesy car same size and spec because we need it!! If this was approved, you would have heard nothing from us!! We are making payments to finance all the will the Kia lying in one of your garages depreciating in value and customer services all round any Kia Franchises we have spoken to has been despicable!! Kia has caused significant stresses to both myself and my wife as we both have our own businesses and to not have time to be dealing with this. These issues are well documented with medical professionals as well, therefore we will be persuing a Legal claim with regard to this element as well!! We constantly have asked for updates at the car garage, and been either completely blanked or promised a return call and receive none!! Please take this email as an opportunity for you to put effort into contacting us to try and come to some sort of fair resolution?? Our next step will be to reach out to the general public through social media etc in order to align with people in similar situations and we will be gathering as much evidence against you as we possibly can to share the expense of our legal claim as we are positive we can’t be the only ones!! The way we are being treated and trapped by you cannot be legal or just and we will not stop until we are satisfied that you make us whole for our trouble, worries and Stress you continue to cause us!! We do not want the car anymore as part of why we went for a longer warranty is to be stress free knowing we have a reliable car and a reliable customer service, you consistently fail miserably at both!! I will not chase again!! The next time you here from us will be through a lawyer!!! Absolutely shocking! Kia should be ashamed!!!