Southwest Airlines
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Deeply Disappointed - Unprofessional and Unhelpful Staff
Deeply Disappointed - Unprofessional and Unhelpful Staff I am a frequent Southwest flyer, and while I generally appreciate the airline, the Oakland location stands out for all the wrong reasons. The staff here have consistently been the rudest, least helpful airline employees I have encountered--not just within Southwest, but across any airline l've flown. It is abundantly clear that many of them do not want to be there, and unfortunately, they take that frustration out on the very people they are paid to assist-the customers. Their attitude is not just indifferent; it's actively hostile. Rather than providing solutions, they seem determined to find any possible reason to make the travel experience more difficult, whether that means creating unnecessary issues with baggage or simply refusing to be accommodating in even the smallest ways. I have been to this location multiple times and this has been my experience every time. This starkly contrasts with my experiences at Burbank Airport, where the Southwest crew is consistently welcoming, professional, and genuinely helpful. It's disappointing that such a dramatic difference exists within the same airline. Southwest as a company should seriously reevaluate the customer service culture at its Oakland location, because right now, it's doing a disservice to both the airline's reputation and its loyal passengers.