Homebox Stores
Read all reviews for Homebox Stores →
While we were explaining him the whole…
Worst and unprofessional customer service i ve ever seen in my life we ordered an item which was damaged during installation, the complaint was raised ref no #7206760. The replacement was approved,however even after follow up there was no timeline when i will be done.Yesterday (Friday) suddenly on working day we received call from homebox delivery team that they are gonna deliver it in half an hour when we were in office, We requested to get it delivered next day in the morning 10-12. On Friday at 1 noon we received the call from the customer service asking if we have rescheduled the delivery and we informed her the same thing that there was no prior notification she confirm that it will be delivered as per the rescheduled time tomorrow. Now in the morning when we called the customer service (Ms.Ruqaya) they were clueless abt the delivery,they said they will check and call back guess what no call back . We again called CS and this time (Ms. Thouraya) attended the call and we requested for the manager to talk to us, we wated 20 mins asking for the same they said that there is no manager available as of now. The moment we insisted that till the time the call is not transferred we won't hang up the call they transferred it to manager(Mr. Fadi). While we were explaining him the whole situation for the 3rd time, he was not even acknowledging what were saying and didn't get any solution and just siad that the will deliver it asap without even asking our availability and there is no specific time or date of delivery. Finally we were frustrated and hang up the call and they didn't even call back to resolve the issue as if they were waiting for us to hang up and hence we decided to raise this issue on social media, so that other customers are aware of the level of service standards the home box provides. This is the first and the last purchase from home box for us