Globe Car & Truck Rentals
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Sadly disappointed
My husband and I rented a Mini Cooper from Globe for a week in June 2018. We thought it would be fun for our road trip to Maine. We did our research and they had a good price so we booked it. On our way home from picking it up, my husband noticed the low tire pressure light was on. So after trekking home in rush hour traffic, he had to trek back to pick up a different Mini since no one had bothered to check that this one was road ready. No issues with the second car and honestly we loved it. However, it’s when we returned the car that we were disappointed. The agent who inspected the car upon return IMMEDIATELY looked at the tire rims for scratches and stated that we damaged the vehicle and now had to make an insurance claim. Let me be clear, a rim was scratched, not bent or broken or missing. Regular wear from driving. But they insisted and made a claim with our insurance for over 571 dollars. It’s also obvious that they make claims and then don’t fix the car because two other rims were scratched, the windshield was chipped and the gas gap was missing. All claimed I am sure but insurance money pocketed. They offer competitive car rates and then claim insurance money to boost profit. The claim was higher than the week’s rental charge. My husband even emailed the credit card insurance company to let them know about their little scam. All this to say that unfortunately we won’t be using them again in the future despite enjoying the car.