OFFICE
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Customer service is shambolic, I have been robbed
Customer service is shambolic. Returned some trainers as they weren’t suitable. I have now been waiting 17 days for a refund but every time I contact customer service, I receive the same scripted reply, which is not helpful at all. I have provided proof of return in the form of a receipt and constantly told to ‘wait another 24 hours’. When I requested the complaints procedure, all I got was “complaints are handled by customer service”. I asked to make a complaint and guess what? “Complaints are handled by customer service”. Absolutely shocking ! I have even contacted yodel who have confirmed the parcel is missing and have said office need to file a claim with them. I even sent office this screenshot but guess what? Wait another 24 hours. I feel robbed as I’m now £144 down, thanks a bunch Office! AVOID. WISH I READ THESE REVIEWS BEFORE ORDERING.