Hey!Broadband
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Disgusting service — DO NOT JOIN
Since having Hey!Broadband installed in my home, I have experienced an endless catalogue of problems. The service is unreliable, and trying to get any meaningful help is virtually impossible. Today, I waited on the phone for 17 minutes and finally reached number one in the queue, only to be told, “We can’t take any more calls,” before the call ended. Absolutely disgusting customer service. Whenever I try to call or speak to someone, I am regularly cut off. On the rare occasion I receive a callback, the problem is still not properly resolved. I then receive rude emails saying they are closing the fault because they have “not heard from me,” despite my repeated attempts to contact them. I have asked several times to leave because Hey!Broadband is clearly unable to provide an acceptable service in my home. Their response is that I can leave only if I pay an early termination charge. Why should I have to pay to escape a contract when they cannot provide the service I am paying for? They have asked whether I want them to split the two router frequencies. The answer is NO. I do not want another workaround or experiment. I want reliable broadband, proper customer support and a genuine resolution. Unreliable service, disconnected calls, faults closed without being fixed, rude communication and absolutely no accountability. DO NOT USE. DO NOT JOIN. DO NOT, DO NOT, DO NOT. This is the only response you get Dear LISA, We are notifying you that your complaint CPL00***** has now been closed as we have not heard back from you. If you need to still discuss anything, please do not hesitate to contact us at ****co.uk or call us at 0808 168 1616 to raise a new query with our customer services team. The Hey!Broadband Team ITS A LOOP!