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MrCool 24k
I had previously purchased a MrCool Olympus 24k and the board failed on it. We had 90 degree days and the unit was dead in the water. Instead of waiting for a warranty claim, I decided to purchase the board out of pocket. However, the new one arrived damage. I spoke to Tammy B about how long warranty was taking which has now been about two weeks from the time I purchased the original board. She understood my frustration and was able to expedite me another new replacement board. She was absolutely a pleasure to deal with and very knowledgeable about the MrCool unit! I greatly appreciate her help!