Jenny Liu

Feb 7, 2026

This is a review for everyone to be…

This is a review for everyone to be advised of Atlantic equipment service. The repeated delays, missing equipment, and extremely poor customer service I have experienced regarding my order, which extended into its fourth week resolving in the 5th week arrival without proper delivery or resolution. Over the course of this delay, I have called your company multiple times seeking accurate and timely information. Each time, your receptionist, Lourdes, has been unable to provide meaningful updates and has repeatedly stated that “management is in a meeting.” On multiple occasions, I was explicitly told that a manager would return my call or follow up via email. That follow-up never occurred — not once. This repeated pattern strongly suggests a lack of intention to respond or provide accountability for the failures surrounding my order. Additionally, my sales representative, Stephan, has been dismissive, sarcastic, and unprofessional when addressing my legitimate concerns. Rather than receiving clear answers, I was met with jokes and condescending remarks, which is unacceptable given the seriousness of these delays and their financial impact on my business. I was originally told that my equipment would be shipped and arrive the same day. I was later told it would ship Tuesday or Wednesday of the following week. Then I was informed on Thursday that it could not ship until Friday, with an additional 2–3 days for delivery. None of these changes were communicated proactively. Instead, the information provided to me was inconsistent and misleading, forcing me to repeatedly call just to get basic updates. Most concerning of all, a critical condensing unit was completely missing from my order, which resulted in an additional two-week delay. This missing component was only shipped after I personally called to ask why nothing had arrived after two weeks. This leads me to believe that my order was either overlooked or not properly tracked until I intervened. Had I not followed up, it is unclear how long this issue would have continued unresolved. These failures have directly delayed my business operations and caused unnecessary stress, financial strain, and disruption. Reliable communication, proper order management, and honest delivery timelines are basic expectations when placing an order of this size and importance. Unfortunately, none of those standards were met. I am deeply disappointed by the lack of professionalism, accountability, and follow-through demonstrated throughout this process. I strongly advise future clients and current clients to stay away as they will cause your business to delay in any operation aspect you expect