Nationwide Vehicle Rentals
View company profile →
Extremely Disappointing Experience and Ongoing Legal Action
I am extremely disappointed with the service provided by Nationwide Vehicle Rentals (NVR). Despite returning the hire vehicle in perfect condition, the company has failed to refund my £500 deposit relating to reservation. After weeks of chasing and repeated broken promises, I was forced to send a formal 'Letter Before Action' on 2nd October 2025, which was completely ignored. As of today, I have filed a legal claim against NVR and will not hesitate to escalate this matter further if required. To make matters worse, it appears that NVR’s ICO registration number (ZA532627) listed on their website does not exist, meaning the company may not be lawfully registered under the Data Protection Act 2018 — a serious concern given that they handle customer personal and financial data. The new Managing Director, Liam McKenzie, who took the post on 1st August 2025, does not appear to be addressing these serious operational and compliance issues, and my experience suggests a complete lack of accountability at the top level. I would strongly advise others to avoid this company until they demonstrate transparency, proper regulation, and a willingness to treat customers fairly.