EC

Jan 5, 2021

I wish I could give them 0 stars

I wish I could give them 0 stars. I ordered a jacket that their website advertised as being warmer than two jackets combined, and when it came, it was the same thickness as a rain coat. NO insulation whatsoever in a jacket marketed for skiing. When I discovered that this jacket would never work for skiing in the Rockies, I went to return the item, which mysteriously showed as unreturnable, despite checking the return policy and the item itself. When I called customer service and explained that this was not indicated on the product itself or on my receipt, customer service agreed with me and said they would give me store credit or a refund. When I called back a week later to follow up, I was told that the request was denied by corporate. I asked for an explanation and the customer service person told me verbatim "we don't have to give you an explanation". When I reiterated that this was an incredibly expensive purchase to mysteriously not get a refund or credit for, I was told "most items are even more expensive than what you bought", basically rubbing it in my face that they frequently take even more money from customers via their unethical return policy. I don't even have words for how horrible my experience with Spyder has been. DO NOT WASTE YOUR MONEY ON THIS COMPANY