Marriott Vacation Club
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Worst investment of our lives
Worst investment of our lives. We spent over $25,000 for points that we could not use. You should not have to spend significantly more money for more points (another $10,000-15,000 so you have the ability to book a trip when and where you would like. Also, I had to make muliple calls to receive rental car vouchers. Nothing is ever done correctly and you can expect long hold times and several angry phone calls to get something you paid for. The company does not do as promised and it is a huge scam. We actually sold our points to a reputable buyer and Marriott exercised their right to buy the properties back. Once again I am getting a complete runaround regarding the disbursement of funds that are not even 25% of what we paid. I received an email stating funds would be disbursed 7-10 days after May 10th. It is June 5th and nothing. Nobody answers the phone and when they did I was told that the settlement department does not have a phone and it was not possible to speak with a manager directly. When I asked to receive a call back, it never happened. Please don’t invest your hard-earned money for this scam. I promise you that you will regret it!! Oh, plus you have almost $2,000 In annual maintenance fees for properties you can not access. That is the price of a vacation. If this review prevents one person from making the mistake we did, it was worth it. I would not want anyone I cared for to invest in this scam so feel free to notify anyone that attends a sales pitch about this review. They make it sound so wonderful and their script is very convincing. Also, I did contact Marriott resale when we were not happy about our purchase to sell our points back. I was told that they do not do that. Well they do buy them back if you are trying to sell the properties for a fraction of the price on the open market. They are happy to exercise their right of first refusal and they probably resell the points for four to five times the amount you are basically dumping them for. Put it this way, they just keep selling points to people who do not have the ability to use them. Can you sell a house to three different families but only two of them can live in it? That’s what’s going on here!!