Vessi Footwear
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Just incompetent and bad customer…
Just incompetent and bad customer service. Ordered 3 items and since it was expensive it qualified for free shipping. I was then advised 2/3 items shipped via FedEx and nothing about the third. When the FedEx order arrived it was just the two. Online my order said complete and I had no other emails about it. When I spoke with customer service I was told it had shipped from a different warehouse via a slower service through Canada Post. So my order was split between two carriers. But half had a lesser shipping standard (still in the mail taking 3 weeks to arrive vs 3 days) When I asked why I hadn’t received an email about the Canada post shipment. No notice the order was split. No updates. I was told they are sorry but it’s out of their control. When I asked how it’s beyond their control when they choose who they ship with and create the labels and hand off to the couriers and control their email updates they got snarky and went on about courier delivery standards. Which of course that’s beyond their control but the rep specifically replied to a question about notices and courier choice saying they have no control over that aspect of their business. Got upset when he was called out on it backtracking. They also chose to break the order into two and ship half with the lowest possible snail mail method without even telling the client. Anyways just a warning. I still like their products but they literally admitted to being incompetent once they have customers money.