JUCY Rentals
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Bad maintained campervan. No customer support.
I recently had the unfortunate experience of renting a Condo Campervan from JUCY at Christchurch Airport, and I must say that my experience was extremely disappointing. First, when I arrived at Christchurch Airport, I called them to pick me up as advertised, but their phone was not working. Consequently, I had no choice but to walk to their location. The campervan I received fell far short of the promised standards. It appeared that no effort had been made to properly maintain the campervan before my rental. On the second day of my rental, despite barely using the campervan on the first day, I found myself at a remote campsite and noticed that my clean water tank had run out of water. This clearly resulted from the fact that the tank had been handed over to me almost empty. Hours later, a foul odor began to emanate from the back of the van. Upon inspection, I discovered that the gray water tank was completely full (the source of the smell), and worse yet, it had serious issues with its pipes. The gray water tank was leaking onto the floor inside the van and onto the ground beneath the van.This situation forced me to vacate the campground, as I couldn't empty the gray water tank (which was evidently not emptied prior to handing over the campervan to me) on-site. This situation was not only inconvenient but also could make the campground unsanitary Furthermore, each time I used the sink during the trip, water leaked inside the campervan. This lack of care and attention to detail stands in stark contrast to the polished images and promises of a "top-notch" camping experience advertised on their website. To compound matters, the campervan also had a serious wheel alignment problem. Upon reaching Christchurch, I reported these issues to a representative, who was helpful at the time and assured me a 25% refund of the total rental amount. However, nearly three months later, I have yet to receive my refund. For the past week, I've been attempting to contact their customer service (feedback@) and have not received a single response. Without a doubt, I would not recommend anyone to rent a campervan from JUCY. There are other companies with similar pricing that would likely, at the very least, respond to an email.