T Mobile
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Still no refund.
I tried to open my own line for the first time and the first person to help me was very helpful and did help me save. However, the phone that was supposed to be sent to me was damaged by UPS before I could ever receive it. So I called and they said that they can start me over by processing a refund and I can start all over again. Surprise, surprise. I never got my refund. This was January 25th by the way. So I called again, maybe twice, and they said I will not receive my refund until the damaged device has been received by T-Mobile. I wait a day or so and still no refund. So I call again, T-Mobile allegedly still hasn’t received the damaged item. So I still couldn’t get my refund. I’ve called maybe four more times and it was the same story. They said I wouldn’t receive a refund for 7-10 business days, meaning Saturday and Sunday don’t count. I told them to cancel my account altogether because I was over it by then. I called a day ago, todays February 11th by the way, stay with me, still no refund. Two days ago they said I’m eligible for a refund and it should be processed in 24 hours. Surprise, no refund. I called the day before yesterday and they said allow 1-3 business days for a refund. Today’s Friday, I’m done waiting I want my refund now I’m so sick of this. I wasted $166 on this bull.