Blue Ridge Mountain Rentals
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WARNING: Lost Ridge Property Concerns
Thank you for your reply and for sharing my concerns with your management team. While I appreciate the offer of a $300 future credit, unfortunately, that is not an acceptable resolution given the nature and extent of the issues we experienced during our stay — especially in light of being charged twice for the same night. We were charged a total of $1,224.89 for our original reservation at Lost Ridge, which included an extension through Tuesday, July 1. Due to a complete water outage at Lost Ridge and the inability to use basic amenities (toilets, showers, cooking), we were forced to move to another property — ultimately ending up at Above and Beyond. Above and Beyond cost $1,827.16, yet we were not refunded for the remaining unused nights at Lost Ridge. Based on the timeline, this means we were charged twice for the same night (Monday, June 30). Additionally, we were charged a higher rate to relocate due to circumstances entirely out of our control, with a significant portion of our time and experience lost to calls, stress, and subpar accommodations (Apple of My Eye). This experience not only disrupted an already emotionally difficult time for our family, but it also resulted in considerable financial and personal inconvenience. The $300 future credit does not come close to addressing the total overcharge or the seriousness of the disruption. We are requesting a partial refund — specifically the value of the duplicate night charge and a fair adjustment to account for the lack of promised amenities, the unusable cabin, and the time lost resolving these issues. I am happy to provide phone logs and payment receipts, should they be helpful in reconciling the billing discrepancy. Please escalate this to the appropriate person on your management team. We are hoping for a fair resolution. Response: Thank you for your email. Unfortunately, our upper management team is not willing to offer anything additionally. I am so sorry!