Economy Energy
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I contacted economy energy on 31/08/18…
I contacted economy energy on 31/08/18 to inform them that I had sold my property & gave them the final neater readings for both gas & electric. I have called a furthe four times & also lodged a formal complaint regarding the length of time it is taking to refund the £136.14 that I paid them in direct debits. Final call was today 12/11/18 at which point customer service member “Joshua” refused to provide me with either a date that I can expect my refund, the contact details for the refund department nor the contact details of a senior manager who could deal with my complaint in an effective manner (this I was told was due to data protection). I will be contacting watchdog, Martin Lewis & the ombudsman regarding this company because their customer service is shockingly bad. They have shown nothing but contempt for me & it appears they have done the same to others as well