Samsungtradeinoffer
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Don't use this!
I traded in phone which was in good condition with just general wear and tear. I received an email saying that the case was broken and implying that I had knowingly not declared this. I had taken photos of my phone before I sent it off and there was no evidence of the damage they claimed. There evidence was 2 blurred photos. They said it would cost me £150 and if I didn't pay this, they would disable my phone until I did. I would have been better off to sell my phone privately. I complained but got no reply so ended up having to pay as I couldn't be bothered with going through the hassle of sending the new phone back and having to search for and set up another phone. Needless to say I won't be purchasing Samsung products again as a company is only as good as its customer service and my experience of Samsung was terrible