Stadia Utilities
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Stadia + Taylor = Brilliant Support
In Nov-23 our energy supplier invoiced (and directly debited) a figure that amounted to over four times our normal monthly energy bill. Unexpectedly losing over 12K from available cash flow for a small company was a painful sting. I sent an email to Taylor to advise her of our predicament, and within a couple of hours, she sent a well-crafted, strongly worded email to our energy suppliers, along with full HH data for the period in question i.e. proving without question that our supplier had made a massive error. Taylor then pursued our complaint tirelessly and managed to quickly escalate the issue at the energy company to a full complaint i.e. ahead of their normal resolution time frame. Four weeks later our next bill arrived, it was for a GBP amount equivalent to 5x our normal energy usage! Taylor went into overdrive and between her and my own team's efforts, the matter was resolved. I cannot recommend Taylor and Stadia highly enough - excellent work, thank you!