Silversea Cruises
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Cruise of a lifetime
Booked a cruise around the UK from, and back to Tower Bridge in November 2018. Paid in full December 2018.We were to travel 13th May 2020 In March 2020 the country went into lockdown, particularly badly hit was London. The cruise was cancelled, as was always going to happen, on 24th April. This in my view was far too late, as with the circumstances as they were it would have been extremely stupid for a cruise to depart from London, with I suspect many people who were over 70 and considered vulnerable. We were in that category. I telephoned Silversea several times, to always be told the same "at the moment the cruise will still be sailing" We now have to wait between 60 and 90 days to be refunded a considerable amount of money because they have insufficient staff to deal with the demand for refunds. Why? Because they have furloughed the staff and our government are paying them. They will have had our cash for over 18 months, assuming we get our refund in their timeframe. The staff on the telephone are very polite, and I feel sad that they work for such a poorly run company. Apparently they didn't see this demand coming! It was the first cruise we had booked with them, we did it on recommend, but would never use them again. Other cruise companies are treating customers much better. Very Disappointed