Pelican Water
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Will not be ordering from Pelican / Pentair Water again
I purchased replacement filters for my Pelican under the sink water filtration system. I was charged for the filters but they never arrived. I tried calling and spent 1.5 hours on hold (every 25 minutes or so a recording comes on and tells you that there are no customer service agents available and then disconnects you). So I tried pushing 1 for sales instead and my call was answered promptly. I explained to the sales guy what happened and asked if they were having phone issues. Sales guy sent a quick message to customer service and their reply was there were a lot of customer service agents available and no phone issues. Sales guy said he would leave a message for customer service to contact me. No contact hours later so tried calling and was able to get through after 10 mins. Customer service rep explained the filters never shipped. I asked why I wasn’t notified and was told the system isn’t set up to contact customers when there is a delay. I tried to leave feedback “Never received, never shipped, wasn’t notified, 1.5 hours to get through to customer service. Will not be ordering again.” But received an email stating my review didn’t meet their guidelines. Be wary of any company where you can’t leave an honest review. Couldn’t even find them on Yelp or Google review to leave feedback.