Malmaison Hotels
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Malmaison Hotel (Newcastle) – “A Hotel Brimming with Festive Cheer!”
My wife and I have just returned from a three-night Christmas Break at Malmaison Hotel (Newcastle). Considering our vast experience of spending time in hotels around the World, we can honestly state (without any hesitation), that we consider this hotel, and its staff, worthy of a Top Ten place! We arrived at the hotel on the afternoon of Christmas Eve and we were given a warm welcome by Desk Receptionist, Gary. From the moment we arrived, he was very friendly and engaging. He put us at ease our arrival and provided us with all the helpful information we needed. After his friendly welcome we quickly realised that were in good hands. We could not have asked for a better reception on our arrival. Our room was spacious, tastefully furnished and provided us with the comforts we needed during our three-night break. The provision of a complimentary bottle of champagne and gift bag containing a large scented candle furthered our early impressions of Malmaison’s attention to detail and furthering its guests’ experiences of the hospitality it provides for them. All the Malmaison staff we met during our stay were so warm, friendly and very engaging. They all made us feel special and valued throughout our stay. It felt like they had welcomed us into their Malmaison Newcastle family. The staff could not have been more pleasant and friendly and, with the prospect of being away from our real family members over the Christmas period, this warmth and welcome meant a great deal to us. They gave the impression that we were considered part of an extended family after a short while – which we very much appreciated and were extremely grateful for. All the meals we took in the hotel’s Chez Mal Restaurant were excellent, particularly the Dinners on Christmas Eve, Christmas Day and Boxing Day. Considering the time of year, the choice of fare, the quality of the food and the service were all excellent. The atmosphere in Chez Mal was Festive and very warm. For their dedication to, and delivery of, excellent customer service, special staff commendations go to: - Reception: Gary Chez Mal Restaurant Amy – Restaurant Supervisor Aran – Restaurant Supervisor Sophie – Restaurant Supervisor Tessie – Table staff Reece – Table staff Wan – Table staff These staff members are key to the delivery of the Malmaison ethos and, as such, should rightfully be considered as valued assets to the Brand. Their unstinting efforts in making our stay at the hotel such a warm and enjoyable experience, are unsurpassed and we salute you for your dedication to your respective duties. After our recent experience as guests at the hotel, it has impressed upon us that Malmaison is a hotel company that recognises the fundamental importance of investing in its staff’s development in providing excellent hospitality and the attendant values of providing excellent customer service. Well done to all the staff concerned! We will return! Michael and Maureen Marsden