MUD\WTR
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I purchased an ANNUAL subscription for…
Update: Received my 2nd bag out of 4 yesterday (2/16), customer service seems to just take a while. I purchased an ANNUAL subscription for $360 in October 2023, with a 15% discount code. I was supposed to receive a 90 day supply bag quarterly (4x), throughout the year for this price. I received the first bag and I loved the product and was looking forward to receiving my next bags throughout the year. Come to find out-- the company has tried to charge my card ANOTHER $360 for another 90 supply bag during the time my 2nd shipment was due. Absolutely not the original agreement. I sign back into my account to see what is going on and cancel my subscription, thinking I just misread the original agreement.... I'm quite particular with my finances and keep accurate track of my budget. There is no way I justified spending nearly $1500 on coffee a year back in October..... $360, yes, reasonable. I find the subscriptions have changed and now am only able to subscribe to receive one 90 day supply bag for $100.... no more annuals? Hmm.... so I do more digging and find their archive of their annual subscriptions under mudwtr(dot)com/collections I originally purchased this on my mobile browser in Oct. 2023 and tried fixing it on a desktop browser Jan 2024. Definitely shady. I feel upset that I have essentially been gaslighted by the changed website with ZERO email updates on changed subscriptions/rates/annuals.... Benefit of the doubt.... this could be a website developer tech error, with non-seamless mobile browsing and web browsing. I have already contacted customer service and I am sharing my experience. I sincerely hope this matter is resolved so I can continue to be a loyal customer, as I have said before-- I LOVE the product and have been recommending it to everyone I meet.... just NOT for $4 a cup, y'all..... 75 cent I can afford ;___; <3