SC
Scenic Luxury Cruises and Tours - UK
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Extremely poor embarkation and communication and customer service
We booked to travel with Scenic from Lyon in April this year on the South of France river cruise. Scenic failed to provide us and several other passengers with embarkation details and fundamentally the location of the ship. They also failed to provide adequate customer service back up both during and after the horrendous and very stressful experience. Be aware that they are a company that do not respond and appropriately react when they get in wrong. The cruise itself was very good apart from the rooms which need updating and rethinking. There was also a lot of sickness and illness onboard during the cruise which Scenic failed to provide adequate support and assurances.