THE PET VAN STORE
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Owner likes to threaten and intimidate customers
I have previously ordered from this store a good few times,never had any issues until now. I placed an order for a soft dog toy and Pero Lamb & Rice on 29/04/22 after just over a week i telephoned for tracking information they explained that its definitely been sent out but its been marked as damaged so will be sent back to store however couldnt provide me with the tracking information for this. He then explained that because of the shortage of oil that Pero haven't got any Lamb & Rice in stock and he has none at the store either so agreed to send me a different branded food which were slightly more expensive and told it would be with me Thursday. But continued to tell me that i had an extra £20 off of him with the combined discount code i had used on the original order,he swore quite alot on the phone and was quite abrupt with me. Yesterday was Thursday 12/05/22 still no dog food or tracking,so i contacted the store who said that there was an update saying my preferences have been changed and that it should be with me that afternoon. He continued using foul language whilst searching for information on the order which i found unprofessional and then stated he knew where i lived and goes by my house so many times a week and stated different things that were near by which i found quite odd and creepy especially being a woman. He provided tracking information which again stated still with sender so i emailed and said to provide me with a full refund,he emailed again saying the package wasn't with them its definitely with Yodel just fobbing me off etc.. I have emailed Pero directly who has stated that there is no shortage in there factory and that The Pet Van Store hasn't recently placed an order with them either,after screenshotting and emailing this information he then phoned me,my partner took the phone call and the first words the man said was "ive just phoned pero" which is a load of rubbish again just fobbing customers off. He wasnt so foul mouthed when my partner was speaking so i assume he has an issue with women likes to threaten them by telling them he knows where they live and drives past regularly that way. All in all stay clear of this company and any information (emails calls etc) are noted down and recorded.