Pure Electric UK
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Keep the box, will make it easier when it eventually breaks
I never write reviews on Trust Pilot, so it's bad when I feel the need to. I bought a scooter roughly a year ago, I didn't use it for the first 2/3 months, but when I did start I used it maybe 1/2 hours per day, 4 days a week. All of a sudden, the scooter showed Error codes, communications error so I contacted Pure and they sent me a box to send the scooter for warranty. The whole process was around 30 days or so. When I received my scooter back, the brakes weren't working as they should, didn't stop in time and were very tight. They were making horrible screeching noises, the scooter would also get stuck on the mud guard hook, which resulted in the plastic rear mud guard breaking. All of this was not a problem prior to sending it in for repair. Whilst the repair people fixed the prior problems, it seems they caused even more problems. I reached out to Pure again, and they want to send me another box, send it back in for repair and wait most likely another 30 days to get my 'fixed' scooter back. I wouldn't mind sending it in for repair if they had more local repairers, because sending off for 30 days isn't exactly ideal when it's your main source of transport. The customer advisors have been great, no fault to them. However I feel Pure needs to have other repair arrangements in place- especially when it's them who have caused the problems to begin with.