eCapital Freight Factoring
View company profile →
Worst Factoring Company
Imagine booking a load Monday morning, drive for 3 days east, arrive Thursday at the shipper, hustle for them to unload, get all pertinent paperwork ready, signed BOL, scanned properly, photos of trailer and submit all of it that same night. Go to bed planning that next day you’ll be funded by ECapital only to wake up to $0 in your cash account. You calm yourself down and call to see what’s the reason for non purchase. After waiting in hold for a good 10 minutes, you get hold of Funding Assistance rep, her or she puts you on hold for another 15 minutes, then comes back with a response like “this load is going through the verification process, it should clear in the next 20 minutes and it’ll get purchased, don’t worry about it” an hour past, no funding, again, you call back, only this time you ask to speak to your account manager. Straight to voice mail, no call back! You keep trying and trying, go through Funding Assistance again, same answer! Before you know it, you get the famous recording “you’ve reached ECapital after normal working hours…” Your whole world comes crumbling, you’re 2500 miles away from home, cash strapped, fuel bill to pay, if not paid, they’ll deactivate your fuel card. Probably you have insurance bill due or mortgage.. Now, imagine this story keeps happening every week, with every load and instead of one truck, you have 6 or 7. Drivers are expecting their pay, banks their monthly payments, fuel company their weekly invoice… This is ECapital in a nutshell! It gotten so bad that one supervisor advised me on how to break my contact with them. Only explanation i have, this company is cash strapped. Keep away!