Water Irrigation
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Returns for faulty products are very…
Returns for faulty products are very difficult. I've used WI a number of times, the products are reasonably priced and arrive quickly enough, I've never had problems. However, if you have a problem with the product? Good luck to you. I had a faulty product. It's not WIs fault - these things happen. I opened a ticket, and got a useless AI chat response email to my query. I was was asked to supply images of the the problem, which I did, and the ticket was closed without further communication (closed sending a new one, closed ignoring me, who knows?). I was sent an email to review their service but apparently the service provided on a ticket after it is closed (isn't that when you want to rate the service, after it has been provided?). Anyway. Lets be honest, you get these items from other online retailers and you may have chosen this one because the smaller size and specialism would result in better service. Well it doesn't. So as long a your product isn't faulty or you don't need any help this firm is great. If anything does go wrong though, you will deeply regret not having used other online retailers, who have got their act together. Edit (11/7/24). Following this review, I was contacted by the company who responded quickly and helpfully. I have therefore upgraded from 1 star to 3 star (I can't give 5 due to the original failures) but a upgrade was definitely warranted and nice to see that they want to do better than they did originally.