Brightside Health
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Psychiatrist forgot what she prescribed me, company won’t issue refund
UPDATE 1-21-24: As you can see below, the company responded to my review and asked that I reach back out to the same email address I was already in communication with. After reaching out as requested, they responded by saying they couldn't provide a refund. What was the point in having me reach back out? To save face by seeming to provide a resolution on my review? This company is a waste of time. Mental health should be taken seriously - DON'T put your money or energy with these people. -------------------- I would really steer clear of this platform if you have other options. My psychiatrist showed no interest in getting to know me or my background and went straight into what medications she wanted to put me on. When I asked questions to learn more about the different medications and potential side effects, I noticed she started developing an attitude, especially when I asked questions to understand the science behind how they work and interact with other drugs. Her answers were very superficial and robotic. I really felt like she just churns through her "patients" with the goal of prescribing as much medication as possible. To make matters worse, when I messaged her after starting the medication she prescribed me, she didn't even remember which medication I was on! I had to correct her and tell her I was on a different medication than the one she referred to. There was clearly no personal touch from the people on the other end of this platform. All they care about is your money and shoving medication onto you. The cherry on top? After numerous attempts to request a refund, their customer service department have not responded to me after weeks! They initially told me they would review my case and get back to me in a month. It's been over two months now and I've yet to hear anything. Seriously, there are other services out there that I suggest you try. This company doesn't give a damn about you or your mental health.