Lyca Mobile USA
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Auto renewing and charging illegally without consent!
Update to your response: I never consented to auto-renewing when I made the purchase. Exactly why I posted this review and why your product is dishonest. I also made it clear to your customer service that I’m not based in US and have no access to the eSIM nor have I been able to manage the account because you need to verify me through an eSIM that no longer is in use. Please just refund me all the unauthorised charges dated on 1 May, 31 May and 30 June. — Lyca, you are dishonest and operating under very bad practices. I signed up for one of your plans which I had thought was a once-off plan because you never disclosed clearly any information about this plan being a permanent recurring plan. You ‘auto-renewed’ without seeking my consent and providing clear disclosure, and started charging me monthly. I haven’t received any confirmation from the charges either. As cancellation was impossible since I’m not US-based, I wasn’t able to sign up to your online account to cancel so I had no choice but to cancel my card to avoid you from billing me again. You should be refunding me all the recurring charges due to your failure in seeking formal consent and not being transparent about your plan structure.