Touchstone Education
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14 day money back guarantee is a scam.
Deceptive Practices & Unethical Sales Tactics – Avoid at All Costs! I was misled into signing up for Touchstone's program through aggressive and manipulative sales tactics. During the webinar, a so-called "mentor" was actively messaging me on WhatsApp, pressuring me to sign up. I have a full record of these messages, which clearly indicated that if I changed my mind, I would be entitled to a refund. This was even reiterated in the closing minutes of the webinar, creating a false sense of security. Trusting these promises, I signed up. Within 15 minutes of the webinar ending, I received an email inviting me to a “welcome meeting” at 5:45. What they failed to disclose was that by merely clicking the link to attend, I was unknowingly waiving my legal right to withdraw within 14 days. This was never made clear—just hidden in fine print with no transparency. The next morning, after reflecting on my financial situation, I requested to withdraw, only to be told that I had forfeited my right to a refund. Despite my repeated complaints, This company’s representative, outright refused to escalate my case to the directors, and ignored my requests for direct contact details. Instead, she coldly suggested I take the matter to the Ombudsman—clearly showing they have no interest in ethical business practices or customer satisfaction. I have now raised a formal dispute with my bank and will be reporting this company to Trading Standards and the Ombudsman. I am out of pocket by £15,000, while Touchstone walks away with over £1 million from just one weekend of aggressive, misleading sales. This company thrives on high-pressure tactics, legal loopholes, and customer exploitation, ensuring they rake in millions while silencing complaints with a well-prepared legal team. Even my assigned "mentor" admitted there was nothing he could do. BE WARNED: Do NOT trust the refund assurances they give you in the webinar. Their business model is built on deception, and once they have your money, they will do everything to keep it. If you value honesty, integrity, and financial security—stay far away from Touchstone! I would welcome a call from the directors but off the screen they appear to be 'Ghost' , unreachable characters.