The score for this company should be in the minus!!!
My experience seems to be very similar to the other poor reviews given so there’s no need to reiterate what everyone else says. What I will say is…. Firstly and most importantly, avoid at all cost! You would be more successful in getting a cancellation using another company at a lower cost. Their money back guarantee (MBG) has more loopholes to avoid them honouring this than my 60 inch jeans! They use the MBG as a hook and then offer 1 test cancellation (in my case the cancellation came in at 11:30pm for the early the next day leaving it impossible for me to arrange a car to actually take test in so I had to reject it) This means they have met their obligation of offering me at least 1 early cancellation under the MBG T&C’s so it no longer applies. Based on other reviews along with my own experience, once they have got out of the MBG scheme with you they can focus on prioritising and offering all driving test cancellations to newer customers first (even if it meant like me the cancellation exam was unrealistic) to avoid having to honour the MBG scheme for them too. I’ve looked at their generic responses to the negative reviews and I question the validity of their responses…. ‘We look for cancellations blah blah but you may also be looking at the same time which prevents us blah blah cancellations are out of their control etc etc’ I was dubious about the validity of the service they claim to provide so I signed up to a rival which although didn’t offer a MBG, it was £7.01 cheaper. Less that 24 hours of being with the rival I have so far been offered 3 earlier cancellation dates based on my search preferences where as in the same time period using the same search preferences this company didn’t find any. If they were searching as regularly as they claim and detail in their logs then I don’t think it is unreasonable to have expected to be offered at least one of the cancellations by this company. This leads me to wonder that by putting all of my hopes of finding a cancellation on this company, how many suitable cancellations have I actually missed out on! Oh and before the company replies with their set wording dismissing the above, the centre, date and time you said in your logs you searched for a cancellation was actually the same time the other company carried out the exact same search…how come they found the cancellation with their search and you didn’t? This company seems to take a lot of pride in being able to say ‘We are approved by Trading Standards and we are part of their Buy With Confidence Scheme’ to show that they are not just taking your money and not providing the service. After checking with trading standards, this quote is only true for their other company ‘driving theory 4 all’ which is a completely different service. There is no record of ‘Driving Test Cancellations 4 all’ being checked and approved by trading standards as they are not. A simple test for those who want confirmation of this is to search the names on the trading standards website buywithconfidence.gov.uk Please do not waste your money and hopes in using this company to find you a cancellation as you will be missing out on actual cancellations the alternative companies find!!!