Isaac

May 17, 2023

Terrible student accommodation

I stayed at iQ Student Accommodation Alice House at Oxford last year, and it was absolutely horrible. The staff were rude and unhelpful, the laundry facilities were far too little for all residents and they often broke down. There was no hot water supply on quite a few days, and every time it took more than a day to fix. The worst incident that happened was a break-in into the bike shed. The bike shed can only be accessed by residents who registered their bike with the reception, using their own fob, but someone still managed to break in and stole a few bikes. My bike was fortunately not stolen but was damaged. The culprit was never found even though there was CCTV in the bike shed. Another incident was they attempted to overcharge me when I move out. Due to a glitch in their system they said I applied for and stayed for another few weeks after I moved out. They repeatedly emailed and called me (once even on a bank holiday!) even though I explained clearly to them and provided supporting evidence. The issue was ultimately resolved, but only after heated and protracted arguments with a few agents.