Utility Bidder
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utility bidder
In 2022, our company engaged Utility Bidder and entered into an energy contract scheduled to end in February 2026. In June 2025, we unexpectedly lost our premises and were required to relocate within a week. Due to the urgency of the move, we attempted to cancel our utility accounts promptly. We were unable to transfer our energy contract because our new location is a serviced building. When cancelling our British Gas Lite account, we were informed that no further action was required. As Utility Bidder acts solely as a broker and there is no direct communication between the broker and the supplier, small businesses are often left exposed when such information is not properly shared. This is what occurred in our case. We were advised at the end of June 2025 that everything on our account was settled. However, we have now received notice—several months later—stating that we owe £4,000 on the basis that we failed to notify Utility Bidder of our departure from the property, and that this constitutes a breach of contract. We dispute this, as we acted in good faith, relied on the information provided at the time of cancellation, Utility Bidder have not contacted us at all, just got a legal letter from a company called pre action and given 21 days to pay