Thomas Cook Airlines
View company profile →
Flight Delays, Visa issues, and Bad service!
When you fly a long hall flight you expect to be able to get drinks free of charge, water, cola, wine, what ever it shouldn't cost you, especially when you are in the air for 10 hours. They gave us one free drink the whole time and tiny size meals. not only was the service shocking but our flight was delayed over 6 hours and they refuse to give compensation and then when we went to fly back to the UK from Cuba our flight was delayed 3 hours. Like i said after contacting them they wouldn't give us any money back won't give us air miles nothing. DO NOT fly Thomas Cook! Not to mention they actually nearly got everyone stuck in Cuba, Thomas Cook told all of us that the Visa required to enter Cuba is NOT required to leave Cuba. Then everyone gets to security to leave the country and the officers said we had to have our visa otherwise we where not allowed to leave unless we buy a new visa. so many people where in trouble and didnt have the money, and Thomas Cook holds no responsibility for this, they say we must have miss heard, how can a whole plane of people miss hear. I was luck i had my visa at the bottom of my bag. also the tv to watch for the flight has like 5 movies and thats it, if you want more you have to pay, I have never booked an all inclusive holiday before and had so much i had to pay for! Would never recommend Thomas Cook.