Mayo Clinic
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Dr Raymond Pak
Dr Raymond Pak, Head of Urology at Mayo Jax, is as good as it gets in Florida, but getting to him for timely care is next to impossible at Mayo Jacksonville, and I am writing this as an established patient of Dr Pak's and as a patient of Mayo in general since 2010. Mayo Jax Urology Dept has created a firewall of young people in the form of PA's, NP's, and staff at the appointments desk, and they make a lot of mistakes, are very very slow to respond, can be disrespectful, and a few of them speak with authority and power that they do not possess -- as if they are the owners of Mayo Clinic and the customers' care and concerns are optional to them. It is a disgrace. Mayo Phoenix/Scottsdale was absolutely not like this. Jacksonville urology admin/appointments staffers need to be replaced with professionals who can at least pretend that the customers' appointments, concerns and timely, error-free communications matter to them. Set your expectations very low if you choose to trust them with your care. Otherwise, avoid.