Discover Airlines
Read all reviews for Discover Airlines →
Denied boarding with no reason
It was supposed to be a nice flight for my mother in law on Sunday Aug 25th, but supervisor, named Brenda decided otherwise. My mother in law came to visit us in June with the same airlines ( Uzbekistan Airlines + Lufthansa) with no problems at all. They checked in her luggage in Uzbekistan and she picked it up in Calgary. On the way back in Calgary airport on Aug, 25 we came to registration desk around 11.50 ( her flight was scheduled for 13.15) and Brenda told us that she has no right to fly as they can’t register her luggage to the final destination and she has no transit visa for Germany. Despite our facts that these airlines have an agreement and that she flew here with checked in luggage and no problem she was entitled and said that you have 2 minutes to decide: you fly without a luggage or you don’t fly at all. We were frustrated, going back and forth after 2 minutes said - we agree to fly without the luggage. Now Brenda says - too late it’s 12:15 and registration is closed. We were crying and begging her over and over again, she was firm and said, nothing can be done at this point. Now, after about 30 min later another couple came in and she let them in! We were devastated, we had to rebook another 2 flights, pay about CAD600 penalty because of “no show” even though she scanned her passport around 12.00 pm. After 2 days we came back with rebooked tickets with the same airlines at the same place and they checked in her luggage within 5 minutes with no questions asked. Just imagine what we have been through for absolutely no reason! The only good memory we had was about Harinder. Harinder was nice to us and tried to help in any possible way, but she couldn’t overstep her supervisor. However, there is a huge difference between her and Brenda. You always have a choice to be a human being. I appreciate her support despite the nightmare we had to go through.