SC
Scandic Hotels
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Problem solvers!
We were originally booked in for the Scandic Grand Marina in Helsinki. We were very delayed and our room was no longer available but the hotel paid for a taxi to their sister hotel who honoured the booking. We ended up in a nicer room too! The staff couldn’t apologise more despite having a quick and efficient resolution. We were offered to move back to the original room after 24 hours but chose to stay in the Helsinki Hub location as it was so nice. I’d also like to say that the breakfast is amazing and the rooms clean and modern in the Hub location. I would 1000% return to either hotel just based on the excellent customer service.