Vessi Footwear
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Hold off buying until Vessi gets their act together.
I purchased two pairs of shoes in June 2025 but neither pair made it to me (USA). The first pair was shipped from Vancouver and cleared customs in LA, but was then sent to Zurich, then Stockholm, then returned to Vessi in Vancouver. The second pair was sent from Toronto and entered the USA in Chicago, where the package sat for two weeks before being returned to Toronto, per the USPS: “…because it could not be delivered as addressed.” Vessi’s customer service (phone and chatbot) is all AI based and is frequently unavailable and/or unhelpful. They eventually refunded the first pair of shoes but I had to file a complaint with the BBB and chargeback the second pair. Vessi admitted they’re having shipping delays and other shipping issues AFTER I filed the complaint but their website still states 7-12 day shipping times and information about possible customs delays or other shipping problems is buried in the ‘Tariffs and Customs’ section in their FAQs. I find this pretty troubling because it looks like Vessi’s still accepting orders without anything other than a shaky prospect of fulfillment; that’s important information that should be clearly stated and highly visible. I’ve purchased several pair of Vessis in the last 18 months, but I’m done with them.