Βought a Dell Latitude 9Dell: Ridiculous Quality-Awful Customer Service430 end 2023…
Βought a Dell Latitude 9430 end 2023 about 2,500 euros, with 3 year NBD service. From day one the laptop showed malfunctions (blue screens, losing bluetooth, audio and microphone issues). Dell insisted on formatting the system, which I did (to my own expense and burden). However, problems remained. Within 18 months I had to: -replace the motherboard -replace the keyboard which started to peel of (like it is some sort of water painting) -replace the screen when the camera didn’t work -replace the screen 3 more times within 30 days, as all of them failed after first screen replacement. Dell’s customer service was just awful, as they: -refused to replace the laptop after all these issues and 4 screen replacements -refused to provide me temporarily with an external monitor until they fix the laptop (had to buy it on my own) -delayed the replacement of the 4th screen for 12 days (I use the laptop for work purposes and I had to carry both laptop and external monitor all these days) -admitted that they use refurbished items not only new ones (but when I asked, they stated they did not know if parts used for me were refurbished or new…) -didn’t give an explanation why 4 screens failed (even though they as stated ‘do all thorough checks’) in 40 days. Bottom line: Dell used to be state-of-the-art service and quality, now their product quality is ridiculous and their customer service is awful.