Michaels Stores
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Inadequate Framing Job
I recently picked up a poster I had framed at Michael's (Bissonnet St.Houston). While the framing and matting was excellent, I was extremely annoyed to find the wire hanger was not installed sufficiently. The picture sunk and the wire popped off completely as I tried to hang it on the wall for the first time. I guess I am glad that it didn't fall off the wall and break. I was lucky I was still holding it. When I called the store, I did not get a good resolution. The best I was told was that the manager could call me back in a few weeks when he returned from vacation. I did not want to bring it back into the store and wait again for it to be fixed. I could fix it on my own but I did want them to know that someone has not been trained well and they should make sure this did not happen again. I told them I could send them pictures of the wire that disconnected but I was not willing to make another trip to the store. I paid over $150 for this job. I will think twice before frame with them again.