Royal Brunei Airlines
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DO NOT FLY!!
Absolutely awful airline, with even worst customer service. We arrived in Melbourne on 28th Feb 2023, only to find that my luggage was missing. I got it back after 2 MONTHS and had to spend all my savings on new clothes and medication. The journey to getting it back was absolutely appaling. My emails and calls were being ignored to the point where I was trying to contact them every day. I ended up going through Facebook messenger. They finally got back to me saying they have found my suitcase and will contact me when it is on the way. 2 days later and the WRONG suitcase arrived with no indication it was on the way, AFTER I had asked them to check the contents inside before the sent it. So then I ended up with some poor woman's suitcase in my garage. Fast foward another month, and my mother all the way back in England was also trying to contact them as we were being IGNORED!! FINALLY my suitcase turned up, not thanks to Royal Brunei, but to the luggage company in London/Melbourne (Menzies I believe). I have been trying to contact Royal Brunei for a further 3 weeks now about the compensation they owe me (they should pay me a certain amount for each day I was without my case and then some!!) STILL NO LUCK and yet again being ignored after resorting to contacting them about 4 times a week. They clearly do not want to take responsibility for the amount of financial and mental stress they have caused me, yet alone pay me the compensation I deserve. They are withholding my money and it's disgusting and unethical. I have never known such useless and disgraceful customer service. Please fly with another airline!!