ACIS Educational Tours
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ACIS cancelled our trip & delayed refund
My son's Spanish teacher invited us and other students to join a trip to Spain and Portugal with ACIS called the Iberian Voyage. I have been making payments of $1,300 every other week for several months, totaling approximately $13,000 out of the $15,000 trip cost. Last week, ACIS canceled the trip, citing insufficient participants—despite assuring my son's teacher that they would connect our group with others to ensure the trip proceeded. At no point during the payment process were we informed of the possibility of cancellation, which makes this situation all the more frustrating. When ACIS canceled the trip, they promised a full refund. However, upon requesting the refund, I was informed it would be issued as a check and mailed within 45 days. This delay prevents us from having the necessary funds to arrange another trip for my son’s high school graduation, which was the purpose of this journey. His brother and I were planning to join him, alongside his teacher and fellow students. Now, due to this unacceptable situation, we may not be able to travel at all, as my son begins summer school for college on July 1. The behavior displayed by ACIS is atrocious. They have shown complete disregard for the inconvenience and stress caused by their decision, and they seem to have no intention of rectifying the matter quickly or appropriately. I would strongly advise against using this company, especially if you are a fiduciary, such as a teacher, recruiting others to join their trip.