Balance of Nature
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no communication - no customer service
Once again can you pick up a phone and call me at (630)605-3883 and discuss this so you get your facts straight. My first order was on November 5th and I was charged $61.68 as a "preferred customer". You auto shipped my second order on Dec 3rd (less than 30 days after the first order) and charged my credit card $69.95. I called in to cancel my account since I was not satisfied with the results of your product. I was told by your people I would receive a refund of the first order as per your 30 day money back guarantee but that I would have to ship the UNOPENED 2nd order back to you at my expense in order to get a refund for that order which I did! I have not received refund of $61.68 as promised. I did everything right on this and you won't issue my refund - keep digging yourself deeper on this over $61.68. No one will call me on the phone as requested numerous times! I filed a complaint with the better business bureau about your company not following through on their promises on 1/13/24!