NCP National Car Parks
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Prompt and understanding customer service
Somehow, my card payment didn’t go through when I tried to pay at a car park machine, but I didn’t notice at the time. I used NCP’s online form today to inform them, when I spotted a “refund” on my card. NCP replied very quickly to reassure me that I would not receive a parking charge and to resolve the issue. Courteous, prompt and fair treatment on this occasion.