Webbox Pet Food
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Mouldy Webbox Chomping Chews, from Pets Choice
Having purchased Webbox Chomping Chews Beef 1.5Kg from Costco, on opening the tub, I discovered the Chews were mouldy and discoloured. Checking the "sell by" date, it showed 03-26, so I was happy that the Chews were not out of date. Conscious that there may be an issue with the Chews and the Batch, I contacted Pets Choice Limited the manufacturer of the Webbox Chews, reported the issue and was promised a "call back". Nothing was received, so again I called, with the same promise of a response. None was received. So I took pictures of the barcode, batch number, expiry date and the mouldy chews in the tub, and forwarded by email to Pets Choice, aware that this might lead to some response and the possibility of identifying the issue. After 4 days, I had no response, so I followed up with a further e-mail. Still no response. The issue of seeking a replacement is less important than getting assurance that this Batch has not been contaminated in some way with the potential of being given to dogs and the further potential of the mouldy chews making the animals sick. It is a great shame that I have had to resort to naming and shaming as I desperately wanted to resolve this with Pets Choice Limited, but I did try! RESPONSE Following my review submittal, Customer Services called me to say they had tried to contact me by telephone. They asked me to send again the pictures of the mouldy product chews, which I have done. They have promised to send a new tub 1.5kg of chews. Amazing how a Trustpilot Review grabs the attention you sought. Thank you.